Essential Duties and Responsibilities:

• Plays a key role in the area of Technical Service, working closely with the sales group to establish clear customer focus and achieve business objectives through technical means.
• Color Management expertise; proactively and reactively supports this technology
• Assesses customers’ needs and proactively and reactively incorporates continuous improvement methods and philosophy.
• Works with and calls on top level management as well as user buyers, to develop technical response/action plans regarding issues and opportunities. 
• Troubleshoots press issues – for flexo/screen/offset products for the Narrow Web industry customers - and recommends actions/formulations to improve/correct situation.
• Acts as Account Manager & Account Services Reps, if needed.
• Gathers correct information so lab resources can operate in the most efficient manner, both to correct issues and to design new products.
• Completes and participates in special projects as assigned.

• Ascertains customers’ technical objectives and strategically plans and facilitates communication of Siegwerk’s relevant technical developments to respective customers.
• Provides weekly and/or monthly reports detailing customers’ technical issues/needs including trial reports.
• Directly communicates on-site with area customers to address technical issues and/or interacts with customers as a professional immediate technical resource
• Other duties as assigned.

Education and/or Experience

Technical College or University degree (BA or BS), and/or Technical Service experience in flexographic printing.  Or a combination of Education and Experience.

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