We are currently seeking an Account Service Manager for the Greater Toronto Area. This role is key in the area of Technical Service, working closely with the sales group to establish clear customer focus and achieve business objectives through technical means.

Essential Duties and Responsibilities:

• Color Management expertise; proactively and reactively supports this technology
• Assesses customers’ needs and proactively and reactively incorporates continuous improvement methods and philosophy.
• Works with and calls on top level management as well as user buyers, to develop technical response/action plans regarding issues and opportunities. 
• Troubleshoots press issues – for flexo/screen/offset products for the Narrow Web industry customers - and recommends actions/formulations to improve/correct situation.
• Acts as Account Managerwhen needed but primary role is technical service representative.
• Gathers correct information so lab resources can operate in the most efficient manner, both to correct issues and to design new products.
• Completes and participates in special projects as assigned.
• Ascertains customers’ technical objectives and strategically plans and facilitates communication of Siegwerk’s relevant technical developments to respective customers.
• Provides weekly and/or monthly reports detailing customers’ technical issues/needs including trial reports.
• Directly communicates on-site with area customers to address technical issues and/or interacts with customers as a professional immediate technical resource
• Other duties as assigned.

Education and/or Experience

Technical College or University degree (BA or BS), and/or Technical Service experience in flexographic printing.  Or a combination of Education and Experience.