Our Benefits – What We Offer You?

• Employer-Paid Private Pension Plan (BES) – Full employer contribution to support your long-term financial well-being.
• Additional Leave Days – Including birthday leave, moving day leave, and administrative leave to support work–life balance.
• Employee Well Being & Support Programs – Offering psychological support for employees and their families, along with well‑being seminars to enhance overall mental and emotional health.
• Global Learning Platform – Siegwerk Learning Hub – Unlimited access to more than 20,000 online learning modules worldwide, plus Speexx language training.
• Social Benefits – Marriage allowance, child allowance, and an annual Ramadan market gift card.
• Corporate Benefits Platform – Exclusive discounts and special offers from partner brands.
• Multisport Card – Access to a wide network of gyms, studios, and wellness facilities at a discounted rate.

Your Tasks – What You can expect as Customer Operations Executive?

• Intercompany Order Management – Manage and coordinate intercompany orders across global sites to ensure smooth operations.
• After-Sales Operations for Global Sales – Handle all aspects of after-sales processes for international sales, meeting service level targets.
• Cross-Department Communication and Coordination – Facilitate effective communication between SW Turkey departments and global business units.
• End-to-End Process Oversight (Order Tracking to Delivery) – Monitor and manage the entire workflow from order tracking to delivery and invoicing.
• Supply Chain Collaboration (Production, Logistics, Planning) – Establish proactive communication with supply chain teams to ensure timely execution.
• Issue Resolution and Invoicing Management – Address disruptions in the process and manage invoicing activities efficiently.
• Continuous Process Improvement with International Teams – Work with overseas colleagues to identify and implement process enhancements.