Supervises on-site Siegwerk team in accordance with the organization’s policies and applicable laws.  Monitors, evaluates, and appraises department productivity and employee performance; guides in-house team to meeting daily goals and improving performance; participates in interviews and assists in selection of new hires; trains new employees; plans and assigns work; recommends employee rewards and discipline to manager; addresses complaints and resolves problems with manager input.

Assists customer with ink room procedures and improvements.

Performs technical services and press-side trouble shooting.

Facilitates, coordinates, and monitors work completion through appropriate customer team members (Production Manager, Press Room Manager, etc.).

Promotes positive customer relations.

Work closely with InHouse technicians, Application Technology, Account Managers, and SCM manufacturing to coordinate and ensure that customer needs are met along with ensuring proper procedures, service, and quality standards are established.

Responsible for training Siegwerk in-house technicians, press assistants and customer ink blenders as needed.

Works with customer to establish key performance indicators to improve press performance through-put.

Responsible for maintaining finished ink inventory goals related to consignment or other predetermined systems.

Responsible for insuring most cost effective overtime dollars without jeopardizing customers’ performance.

Applies measurement tools, such as control charts, to measure on-going performance.  Maintains color files.  Sets up job standards for presses.

Other duties as assigned.