The Technical Team Manager - FP supports development and implementation of standard customer technology applications, solutions and services in coordination with OFC team partner(s) to maximize customer satisfaction and achieve defined business objectives; limited autonomy: operates under supervision of a senior technology function.
Context & Core Responsibilities
- Ensure efficient and effective frontline customer technical support under supervision of senior tech function; may attend customers independently in designated area of smaller size.
- Implement standard technology applications, services and solutions in cooperation with OFC teams to respond to customer requirements.
- Cooperate with Technology and Analytical laboratory in the development of identified technology solutions to ensure they comply with customer and market needs; may guide section of a laboratory.
- Conduct continuous local market and competitor observation from the technology perspective and provide input to the development of competitive applications, services and solutions to respond to market and customer needs.
- Manage projects to provide defined technology solutions, applications and services according to agreed timelines, budgets and standards - monitored by OFC team.
- Support resolution of technology related customer claims with OFC teams to provide optimized solutions to maximize customer satisfaction.
- Accurately report on above mentioned activities.
- Deal with external technical partners, market partners and service providers within the area of responsibility as well as cooperate with technology counterparts within the Group.
- Lead and motivate staff to improve performance and continuously develop professional expertise (as required)
- Support overall regional/BU sales strategy and objectives.
- Participate in various inter-company projects including SLOB reduction programs and cost saving projects.