Our Benefits – What We Offer You?

• Employer-Paid Private Pension Plan (BES) – Full employer contribution to support your long-term financial well-being.
• Additional Leave Days – Including birthday leave, moving day leave, and administrative leave to support work–life balance.
• Employee Well Being & Support Programs – Offering psychological support for employees and their families, along with well‑being seminars to enhance overall mental and emotional health.
• Global Learning Platform – Siegwerk Learning Hub – Unlimited access to more than 20,000 online learning modules worldwide, plus Speexx language training.
• Social Benefits – Marriage allowance, child allowance, and an annual Ramadan market gift card.
• Corporate Benefits Platform – Exclusive discounts and special offers from partner brands.
• Multisport Card – Access to a wide network of gyms, studios, and wellness facilities at a discounted rate

Your Tasks – What You can expect as Customer Service Specialist?

• Handle inquiries, orders up to invoicing, coordination of deliveries and returns, handle consignment stock orders and
• charging thereof, invoicing managing receivables including reminders etc.
• Monitor contract conditions, payment terms and sales figures as well as accruals for bonus
• Handle credit notes, bonus, statistics, market- and customer analysis
• Deal with customers for order processing issues
• Ensure claims management and coordination with technical and sales managers
• Ensure continuous customer data management / active participation in maintaining customer contacts
• Provide support to the sales and technology managers handling and coordinating a variety of situations
• Deal with promptly and efficiently customer correspondence, also in foreign languages incl. reporting
• Ensure sales measures (e. g. price increase) are aligned
• Provide price calculations / preparations – coordination of prices within customer group; prepare and send quotations
• Manage the returnable containers
• Prepare sales presentations under direction of sales managers/technology managers

Your Profile – What do You bring as Customer Service Specialist?

• Bachelor's degree in business administration, supply chain management, or a related field
• 3-5 years of experience in after-sales operations, preferably in a production or manufacturing environment
• Experience in export sales operations
• Knowledge of sales processes, including order processing, inventory management, and shipment tracking
• Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
• Excellent problem-solving skills and attention to detail to ensure accurate and efficient order fulfillment
• SAP knowledge is a must
• Ability to work independently and prioritize multiple tasks in a fast-paced environment