What You can expect as - Junior Industrialization Manager.
Reporting to :Head of Head of Technology Flexible Packaging, SEA
- Ensure resolution of regular technology related customer claims with OFC teams to provide optimized solutions to
- maximize customer satisfaction
- Ensure feedback for the continuous analysis and evaluation of technology trends, markets, competitors, and customer requirements
- Ensure maintenance of efficient customer relationships while processing product related customer requests in order to maximize customer satisfaction
- Ensure efficient planning and use of available resources to achieve defined targets and ensure customer satisfaction
- Ensure compliance with HSE rules and quality standards as well as chemical industry standards within the area of responsibility
- Ensure continuous enhancement of professional expertise to provide customers and the BU with maximal technical competence
- Support in technical laboratory projects and activities for dedicated customers (answer customer’s enquiries, perform laboratory tests, color matching…)
- When required, provide technical implementation of BU product / technology portfolio on site in accordance with overall BU strategies and targets
- Carry out comprehensive Customer trials in order to support the implementation of customer related technology applications, solutions
- Comprehensively document and report on technical activities and progress in line with defined standards
- Maintain laboratory equipment and/or equipment modifications/adjustments
- Participate in various inter-company and BU projects
- Support planning and coordination of training activities for customers
- Support technology development and analytical laboratory in the development of identified technology solutions to ensure they comply with customer and market needs
- Support sales team/marketing by preparing and gathering support documents for customer/internal presentations.
What do You bring as Junior Industrialization Manager.
- Have a bachelor degree in related university degree, e.g. chemist
- 1 - 2 years of experience in packaging or printing or chemical industry
- Knowledge of using laboratory equipment
- Fluent in English.