Head of Technical Customer Service - Flexible Packaging Italy (f/m/d)

Siegwerk is one of the world’s leading suppliers of Printing Inks and sustainable packaging solutions. A career here will give you significant flexibility and support in a company focused on making a positive impact in the world. Siegwerk is poised to disrupt the global packaging industry; changing the way packaging is produced and consumed for the benefit of us all. At Siegwerk, you will have everything you need to help make that change. 

Join us, let’s Do it. With Heart. 

Our Benefits - What we offer You:

• Flexible working time, as well as the opportunity for remote work
• Diverse tasks in a small team and a family atmosphere
• Room for your personal development in a global environment
• An employer who takes over social responsibility engaging in social projects and sustainability commitment

Your Tasks -  What You can expect as Head of Technical Customer Service – Flexible Packaging Italy (f/m/d):

• You are responsible for the efficient and effective customer technical support in regard to applications solutions and services to maximize customer satisfaction and achieve defined business objectives.
• You manage a team to support the local implementation of strategies.
• You take care of the implementation of standard technology applications, services and solutions in cooperation with OFC teams to respond to customer requirements.
• You develop formulas and solutions to meet customer specifications, and support the Technology Team in customer claims to provide optimized solutions to maximize customer satisfaction.
• You provide technical support to the supply chain and the sales team for the preparation of files and responses to calls for tenders.
• You do a continuous local market and competitor observation to ensure the development of competitive applications and solutions to respond to market and customer needs.
• You work internationally and cooperate with the teams in Germany and France.

Your Profile - What do You bring as Head of Technical Customer Service – Flexible Packaging Italy (f/m/d):

• Based on a completed university degree (chemical technology) you have gained minimum 5 years comprehensive experience in defined packaging industry, preferably in the ink technology environment (R&D, application service etc.).
• You gained leadership experience in working in an international environment.
• You have excellent communication and project management skills.
• You bring very good stakeholder management skills and you are characterized by a customer-oriented approach.
• You are fluent in Italian and English.

Are you interested?

Should you have any further questions, Sarah Inger looks forward to your call! You can reach her via phone +492241 304 107 as well as via LinkedIn.
 

Job ID: 25438

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